How you handle an emergency? How do you address the problems of an emergency such as the earthquake in Italy? What does a problem solver and / or teller a problem in situations like these? I think that a paragraph of the book by Umberto Santucci Make light on key be very clear about it. Therefore, the full report here. "often precipitated the events so that you do not have time to apply any methodology to define and solve problems. In front of the emergency there is no time to analyze the situation, and it runs immediately to the shelters with buffering action.
Decisions often have to be very fast, and are not intended to assess the options for choosing the best, but just take a road leading out of the crisis.
often goes trial and error, and try to act now effects without going back to their causes, and you can not do otherwise. If someone fell into the water and not swim, the first thing to do is take it out. In a second step we can try to understand why it fell into the water, or you can even teach her to swim. It 'important to remember that they have taken action buffer, and to analyze the situation and the proper definition of the problem.
Otherwise, the emergency will present itself in an increasingly serious, forcing a continuous buffer that refers to the true solution of the problem.
If the emergency persists on time and becomes the norm, of course is no longer an emergency, but a new condition in which one comes to visit. Therefore, ways and times to be redesigned to adapt to the changed situation. Often you are in trouble because it reacts in the same way to situations that have changed. A classic example is the traffic. In large cities, but now also in the countries, there is now more than 30 years, so it's not an emergency, it is normal. But we still think of moving traffic as if there was or was different. If there is traffic we have to change, perhaps going slower (by bicycle) to the first.
Today more and more we are operating in turbulent and complex systems. If we decide and act only when we possess all the necessary information we would be paralyzed. Tom Peters proposes to act quickly at the cost of making mistakes, and become able to manage and overcome the error. It 's the concept of management failure, which Peters summed up in three words: fail, forward, fast . Wrong, go ahead, quickly.
Often those who work in organizations does the opposite. For fear of making mistakes and does not decide anything. But then things become so urgent and often ungovernable ".
I think that the words of Umberto allow us some quick and useful information:
1. remember that you are plugging a situation and then return as soon as possible to make definitive interventions and structural
2. earthquakes in Italy should no longer be considered emergencies, but normal: almost all of Italy is at risk from earthquakes ;
3. if Gianpaolo Giuliani researcher forecasts are not reliable at 100% you still listen to him in the face of certain phenomena or not to wait to have all the information can make a difference. As a good
Problem Teller Abruzzo friends and all those who care about their fate I promise I'll be back on the subject. The we have to do for the good of all. To understand sometimes. To learn how to listen to nature: even the tsunami victims in Asia could do less if they had listened to the signs. A problem solver and a problem-teller always have all the antennas are well-pricked and always listening. We hope not to attend story hour at the usual boring aid and reconstruction that are missing when you turn off the lights. But instead of assisting so many good stories (problems) to tell.
Meanwhile some links to follow the latest news from Abruzzo:
- the latest civil defense;
- breaking news from the region of Abruzzo;
- the facebook group Help Abruzzo ;
- blog SANTAGATANDO .
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